Customer Service

Shipping & Delivery

We fill orders from either our brick and mortar location in Helen, GA, or by shipping direct from the manufacturer or our distributors; orders of multiple items may be shipped from different locations. We attempt to ship by the next business day (Monday through Friday) whenever possible. For deliveries to the US, shipping is at a flat rate of $7.95 and is free for orders over $150 with the exception of discounted clearance items. No shipping is charged on gift certificates. For deliveries outside the US, please contact us for shipping rates.

Privacy & Security

We value your privacy as much as we value our own. We utilize SSL and have been issued an Extended Verification security certificate - which confirms a higher level of security than most onlive vendors use. We will never sell or loan your email address to any other organization without your permission.

Returns & Replacements

We want you to be happy with your purchase! We will accept returned merchandise for replacement or refund as long as it is received in as-new condition, with the customer paying for shipping. If the item is defective, Unicoi Outfitters will pay for return shipping. In either situation, please contact us at for a Return Authorization prior to returning the merchandise.

Payment, Pricing & Promotions

We try to keep our web prices current at all times, but occasionally, we may make a mistake or have a manufacturer sneak a price increase in. If this happens, we will contact you before shipment. From time to time we may have special pricing or promotions on certain items; these special prices may be limited to stock on hand and the pricing is for a limited time only.

Viewing Orders

When checking out, you have the option of registering an account with us. We recommend you do this because it will enable you to log in at a later date to review previous orders or check on the status of your current orders, as well as making checkout easier for future orders. Simply click on the Log In link at the top of each page to register or login.

Contact Us

You've got several choices when contacting us. We have a convenient web form. Or, you may email us at Or, if you need to talk to us over the phone, call our store as listed below:

P.O. Box 419
7280 S. Main Street
Helen, Georgia 30545
(706) 878-3083
or by email to